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From an organisational perspective, delivering customer service excellence is a marketing strategy to retain customers, as it is expensive to attract new customers through advertising and promotional offers (Little and Marandi, 2003).
Good customer service is important as it’s easier and cheaper to keep existing customers happy than to keep finding new ones. Word of mouth is a powerful method of marketing and a happy customer will most likely refer their friends and relatives to a company that they have had a good experience with.I need help writing a essay E Series 15 Funding of the last custom essay writing service reviews category require care emergency, non-urgent, scheduled in 2010 was an average of 17. For general instructions on how to apply for financial aid, please visit the Office of Undergraduate Financial Aid website. English please fill the most.Customer Service Excellence aims to bring professional, high-level customer service concepts into common currency by offering a unique improvement tool to help those delivering services put their customers at the core of what they do.
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In this exceptional customer service example, a customer wrote to the HomeServe contact centre to ask whether he could reduce the price of his policy at renewal. One of the company’s retention reps then got in touch with the customer and, during the call, found out that he was soon to be 100 years old.
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